Twitter Releases Improved Tools for Reporting Abuse and Harassment

Casey Newton, writing for The Verge:

After receiving much criticism for its handling of threats on the service, Twitter is announcing some improvements to its process for reporting abuse. Starting today, the company is rolling out what it says is a more streamlined process for reporting accounts that harass or threaten other users.

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The changes announced today include reporting abuse with fewer steps, letting people who are not directly involved in the abuse flag it more easily, giving users a page where they can view and edit those whom they have previously blocked, and preventing blocked users from viewing the profiles of the people who blocked them. “The changes we're announcing today to our harassment reporting process and to our block feature are representative of our broader focus on giving people more control over their own Twitter experience, including their interactions with others,” said Del Harvey, Twitter's vice president of trust and safety, in a statement. “We're also working to take advantage of more behavioral signals — including reports from bystanders — and using those signals to prioritize reports and speed up our review process.”

Great to see that Twitter has listened to the criticism and is moving to protect people being harassed and threatened on its service.